How can we help?

Record what you can directly observe. This can include stool consistency, color, visible appearance, timing, photos, symptoms, food or treat changes, medications, supplements, and other context you think may be useful later.

No. Photos can provide useful visual history, but Poopy is designed to support both photo-based and manually entered observations.

You should be able to correct your saved observations. Your correction takes priority over an automated visual observation while the original processing history can remain preserved behind the scenes.

Personal Pattern uses your dog’s own qualifying logged history as the reference point. It is designed to help show what has been typical for your dog and provide context when later observations differ.

No. Personal Pattern is not a health score, diagnosis, or universal normal range. It describes patterns in your dog’s recorded history.

A useful personal pattern requires enough history across enough time to avoid treating one or two observations as your dog’s established baseline. Poopy may remain in a learning phase until enough qualifying history exists.

A Vet Report can organize saved observations, chronology, stool information, photos or visual notes, symptoms, context, and other recorded history into a format that is easier to review.

No. Vet Reports organize owner-logged observations and related history. They do not establish a diagnosis, determine a cause, or replace veterinary care.

Yes. The purpose of the report is to make your saved history easier to review and, when useful, share with your veterinary team.

Email hello@poopyapp.com. Include enough information for us to understand and respond to your request, but do not email sensitive information that is not necessary.

If account deletion is not available directly inside the app, email hello@poopyapp.com from the email associated with your account and tell us you want to request deletion.

You can review the Poopy Privacy Policy at poopyapp.com/privacy.

First confirm you are using the latest available version of Poopy, close and reopen the app, and check your internet connection if the feature requires one. If the problem continues, contact support.

Tell us what you were trying to do, what you expected to happen, what happened instead, and which device and app version you were using. A screenshot can help when it does not contain information you would prefer not to email.

Send them to hello@poopyapp.com.